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What to do when receiving a notice for potential leak from your utility company?

When you receive a notice from your Federal Way Public Utility company, Lakehaven, you are expected to act fast and fix the leak. If you don’t act, the Public Utility reserves the right to cut your water off anytime.

You might wonder how they can spot potential leaks without inspecting your Federal Way property?

The Federal Way Public Utility, Lakehaven, receives daily updates on your water consumption.
They have access to your past water consumption history as well as similar home consumptions. They know on average how much water your household should consume on a given day. This number can vary during the week, i.e. more water is used during the weekend because more people are home. And this number can also vary depending on the week of the year, for instance during national holidays people are home with guests, increasing the average expected water consumption.

When the Federal Way Public Utility, Lakehaven, spots that you are using more water than expected for a consecutive number of days even during night time, they conclude that you have a water leak in your Federal Way home.

They either call you or come to your door to personally check that your Federal Way home is not vacant, if it is vacant they will turn the water off immediately, otherwise they will give you a few days to fix the leak problem.

As soon as you receive the notice, you should contact a professional, to have the leak located and repaired.

If you want to identify the location of your leak: inside or outside your Federal Way home before calling a professional, you can refer to our tutorial:

When it is fixed, you can submit an adjustment request, here. They will ask you for proof that the leak has been repaired, an invoice from the professional will do. Then you might receive an adjustment credit on your next Federal Way Utility bill.

If you don’t act, your water bill will likely continue to increase as the leak will worsen and ultimately your Federal Way Public Utility, will shut down your water until you get the leak repaired.

If you verify you have a leak or you are unsure, we recommend contacting a professional to locate the water leak for you.

Abra’s priority is to help you save your time, money, and resources.
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